These Terms and Conditions (“Terms”) form a service agreement between:
MVR Rivermount Construction Ltd (“Company”, “We”, “Us”)
and
The Subscriber/Client (“Client”, “You”).
By enrolling in any HomeCare subscription plan (Bronze, Silver, or Gold), the Client agrees to comply with the Terms outlined below.
1.1 Homecare subscription services begin 4 weeks after the initial subscription payment. 1.2 No repair visits or call-outs can be used within the 28-day activation period.
2.1 Subscription options include Bronze, Silver, and Gold plans. 2.2 Plans are billed monthly in advance. 2.3 Subscriptions can be cancelled at any time. After cancellation, services remain active until the end of the current paid month. 2.4 Prices are subject to VAT where applicable.
2.5 All active subscribers receive a Subscription Card for verification of their plan and benefits during service visits.
2.6 Every labour attendance is counted as one visit, regardless of the work type or size.
3.1 Services include labour-only repair work for small to medium household issues. 3.2 Materials, parts, fixtures, consumables, or external items are NOT included and must be supplied or paid for by the Client. 3.3 Visits and service levels vary according to subscription type.
3.4 Weekend availability applies across all plans.
Not included in any subscription plan:
4.2 Any service outside the scope will be quoted separately and must be approved by the Client before work begins.
5.1 Bronze Plan Call-Out Policy
5.2 Silver Plan Call-Out Policy
5.3 Gold Plan Call-Out Policy
6.1 Fair usage applies to prevent excessive or unreasonable call-out requests. 6.2 Repeated misuse may result in plan adjustment or cancellation.
6.3 A visit is recorded based on attendance, not the number or complexity of tasks carried out.
7.1 Client must provide safe and reasonable access to the property. 7.2 If a service visit is booked but the Client is unavailable, fails to provide property access, or cancels after the scheduled window has begun, the visit will be recorded as a missed appointment.
7.3 A missed appointment will result in the full visit being counted under the Client’s subscription allowance.
7.4 Any future visit required to replace the missed one will be chargeable at the applicable subscriber call-out rate, depending on the Client’s plan (Bronze, Silver, or Gold).
7.5 Repeated missed appointments may lead to temporary suspension of booking privileges or cancellation of the subscription at the Company’s discretion.
8.1 All subscription plans operate on a monthly billing cycle (1 month) from the date of activation.
8.2 By subscribing to any HomeCare Plan (Bronze, Silver, or Gold), the Client agrees to allow automatic debit (auto-debit) from their selected payment method, including debit/credit card or approved bank payment systems.
8.3 The auto-debit renewal will be processed automatically every month unless the Client cancels the plan before the next billing date.
8.4 If an auto-debit payment fails due to insufficient funds, an expired card, or banking restrictions:
8.5 Any service requested while the subscription is unpaid or overdue may be charged at the non-subscriber call-out rate.
8.6 The Client is responsible for ensuring their payment information remains valid and up to date at all times.
9.1 Clients may cancel their subscription at any time, but the cancellation must be submitted at least 24 hours before the next auto-debit date to avoid being charged for the upcoming billing cycle.
9.2 If the cancellation request is made within 24 hours of the upcoming auto-debit, the system may still process the renewal. In such cases, no refund will be issued.
9.3 Once the monthly auto-debit payment has been processed, the amount is strictly non-refundable, regardless of usage, appointment availability, or service status.
9.4 Once the Client unsubscribes, all services under the subscription will end immediately, and no further visits, call-outs, or labour benefits will be provided, regardless of the remaining days in the billing cycle.
10.1 All labour and repair work provided under the subscription is carried out with reasonable care and skill.
10.2 The Company and its labour staff are not responsible for any pre-existing issues, structural defects, unsafe installations, or faults caused by age, wear and tear, or poor maintenance of the property or appliances.
10.3 If any appliance, fixture, or equipment becomes damaged, breaks, or stops functioning during or after the service due to natural wear and tear, age, internal fault, or pre-existing weakness, the labour team will not be held liable.
10.4 The Client is solely responsible for replacing or repairing any items damaged due to age, internal failure, corrosion, misuse, or wear-and-tear deterioration.
10.5 Labour will only take responsibility for damage caused by proven negligence, and such cases will be assessed on a case-by-case basis.
11.1 Client must supply or approve the purchase of any materials required for repairs. 11.2 Client must maintain a safe environment for work to take place. 11.3 Follow-up concerns must be reported within 24 hours of service completion.
12.1 Service schedules may vary across different areas depending on workforce availability, distance, and workload.
13.1 The Company reserves the right to update pricing or Terms with prior notice. 13.2 Continued use of the service constitutes acceptance of any updated Terms.
14.1 Clients who are not enrolled in any HomeCare subscription plan will be served under the Standard Call-Out Service, which includes:
14.2 Non-subscribers must book each visit separately through our booking system or customer support.
14.3 Once a client becomes a HomeCare subscriber, they transition from standard service to our subscription priority workflow, which includes:
Benefits Subscribers Get Compared to Non-Subscribers:
14.4 Subscribers also gain access to planned preventative maintenance (if included in higher plans or future upgrades).
14.5 Any ongoing issue logged during non-subscriber status will be reassessed under the subscription plan once the 28-day activation period begins.
15.1 Jobs are expected to be completed within one working day for all plans. 15.2 If labour exceeds one day:
15.3 Clients will be informed if a job is expected to exceed the allowed duration.
The HomeCare Subscription Plans offered by MVR Rivermount Construction Ltd provide flexible levels of support based on the homeowner’s needs. All plans include labour-only repair services, with materials supplied or paid for by the Client.
16.1 Bronze Plan – Basic HomeCare Support
The Bronze Plan is designed for clients who require minimal but essential home repair assistance.
Includes:
Additional Notes:
16.2 Silver Plan – Enhanced HomeCare Support
The Silver Plan is suited for clients who require regular repair services with quicker scheduling.
Includes:
Additional Notes:
16.3 Gold Plan – Premium HomeCare Support
The Gold Plan is designed for clients seeking complete flexibility and priority service.
Includes:
Additional Notes:
16.4 General Conditions for All Plans
17.1 Each subscriber will receive a Subscription Card (digital or physical) linked to their active subscription plan.
17.2 The card must be presented or verified during every service visit to confirm eligibility and prevent misuse.
17.3 The Subscription Card is non-transferable and strictly for the use of the registered subscriber and their household.
17.4 If the card is lost, stolen, or damaged, the Client must notify the Company immediately. A replacement card may be issued, and a replacement fee may apply.
17.5 The card remains the property of the Company and must be returned or disabled upon cancellation of the subscription.
17.6 Misuse of the card—including lending, copying, or allowing non-registered persons to use it—may result in termination of the subscription without refund.
17.7 The Company reserves the right to verify identity during service calls to prevent fraudulent use of the subscription benefits.
17.8 The Subscription Card is only active when the subscription is fully paid and up to date. If payment fails or the plan expires, the card will be temporarily suspended.
17.9 Discounts, visit counts, and member benefits will only be provided if the Subscription Card is presented or verified at the time of service.
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